FAQ

Frequently Asked Questions

Welcome to rizatravel, operated by RIZA TRAVEL LTD, a company registered in the United Kingdom under Company Registration Number 17073829. Below are some of the most frequently asked questions about our services.

1. What services does rizatravel provide?

rizatravel provides travel and tourism services, including hotel bookings, flight reservations, travel packages, transfers, and related customer support services.

2. How can I make a booking?

You can make a booking through our website, by phone, by WhatsApp, or through any official communication channel provided by rizatravel.

3. When is my booking confirmed?

Your booking is considered confirmed only after payment is received, the booking is processed, and a confirmation is issued by rizatravel or the relevant service provider.

4. Can I modify or cancel my booking?

Booking modifications and cancellations may be possible depending on the type of service booked and the policy of the relevant service provider. Additional fees or fare differences may apply.

5. Are all bookings refundable?

Not all bookings are refundable. Some bookings, promotional rates, or special offers may be non-refundable or subject to cancellation charges.

6. What payment methods do you accept?

We may accept payment by bank transfer and by major payment cards, subject to availability and the payment options provided at the time of booking.

7. Does rizatravel provide visa services?

Where applicable, rizatravel may assist with visa-related services or guidance. However, visa approval remains solely at the discretion of the relevant embassy, consulate, or immigration authority.

8. Is travel insurance included?

Unless expressly stated otherwise, travel insurance is not automatically included with your booking.

9. What happens if a service provider changes or cancels a booking?

In such cases, the booking will remain subject to the terms and conditions of the relevant service provider, including any cancellation, amendment, or refund rules they apply.

10. How can I contact customer support?

You may contact us using the details below:

Company Name: RIZA TRAVEL LTD
UK Company Registration Number: 17073829
Phone: +905318214883
WhatsApp: +905318214883
Email: info@rizatravel.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM