Booking Policy

Welcome to rizatravel, operated by RIZA TRAVEL LTD, a company registered in the United Kingdom under Company Registration Number 17073829.

This Booking Policy explains the terms and conditions governing bookings made through rizatravel.

1. Booking Requests

All booking requests submitted through rizatravel, whether via the website, phone, WhatsApp, email, or other official communication channels, are subject to availability and acceptance.

2. Accuracy of Information

Customers are responsible for providing complete, accurate, and up-to-date information when making a booking, including names, dates, passport details where required, and contact information.

rizatravel shall not be responsible for any losses, delays, or costs arising from incorrect or incomplete information provided by the customer.

3. Booking Confirmation

A booking shall only be considered confirmed once:

the required payment has been received,
the booking has been processed,
and confirmation has been issued by rizatravel or the relevant service provider.

Until confirmation is issued, no booking shall be considered final.

4. Prices and Availability

All prices and availability are subject to change until the booking is confirmed. Prices may also vary depending on the service provider, travel dates, room or fare class, and any applicable taxes or fees.

5. Third-Party Service Providers

Bookings made through rizatravel may involve third-party service providers such as airlines, hotels, transport providers, or tour operators. Such bookings remain subject to the terms and conditions of those providers.

6. Special Requests

Any special request made by the customer, including but not limited to room preferences, seat preferences, special assistance, or dietary requests, shall be treated as a request only and cannot be guaranteed unless confirmed by the relevant provider.

7. Amendments and Cancellations

Any booking amendment or cancellation request shall be subject to the applicable fare rules, supplier policies, and any administrative fees or charges imposed by rizatravel or the relevant provider.

8. Customer Responsibility

Customers are responsible for reviewing all booking details upon receipt of confirmation and notifying rizatravel immediately of any error or discrepancy.

9. Right to Refuse or Cancel

rizatravel reserves the right to refuse, suspend, or cancel any booking where necessary due to incomplete information, payment issues, suspected fraud, supplier refusal, legal requirements, or other reasonable grounds.

10. Contact Details

Company Name: RIZA TRAVEL LTD
UK Company Registration Number: 17073829
Phone: +905318214883
WhatsApp: +905318214883
Email: info@rizatravel.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM